Cancellations and Returns
We are here to provide you the best of service and deliver to the promise we've made to you! Please keep the following pointers in mind:
ORDERS / SHIPPING :
- D'oro Crafts handmade products and attempts to process & ship every order within 2 to 7 Working days.
- Customization depends on the availability of the raw materials and might take 7-15 working days to process & ship every order.
- Exact shipping time depends on the availability of certain products and will be communicated by any means to the customer.
- Depending upon your location within India, post ordering this should take overall 2 -3 days to ship & reach you.
- D'oro has partnered with different courier service for shipment of products in India. Depending upon your location and reach, we also employ other domestic but reliable service providers to deliver products.
RETURN / MODIFICATION :
- In case the product received has any DEFECT/DAMAGE, please notify us on OUR CUSTOMER CARE firstname.lastname@example.org with your ORDER / INVOICE NO. within 48 hrs of receiving the product. We will address the issue in a manner, favorable to you, and reprocess your order if required.
- While there is no option for customer to cancel the order on their own once the payment is made, you can get in touch with our Customer Care within 24 hours with your order number. As long as your order has not been processed, we can cancel it and refund your amount.
- You can modify an order until it has gone into processing, for which you should get in touch with Customer Care by mail to email@example.com.
CANCELLATION / REFUND :
- There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction at no extra cost.
- In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.
- The return process of the product can be restricted depending on the nature and category of the product.
CONDITIONS FOR RETURN :
- Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery by our customer care email id firstname.lastname@example.org
- Products/Items should be UNUSED.
- Products should be returned in their original packaging along with the original price tags, labels and invoices.
- It is advised that the return package should be strongly and adequately packaged so that there is no further damage of goods in transit.
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 – 14 working days and the refund will reflect in the next statement.
- Orders paid by net banking accounts will be credited back to bank account.
- For orders placed through Gift Certificates / Vouchers of D'oro, refund would be provided in form of a fresh Gift Certificate / Voucher of the same value.
- Orders by Cash on delivery will be paid back by means of Wallets or Credit note.